Conferences and Special Events FAQ

I have lost my key/conference card or have an issue with my room. What should I do?

Each area front desk is staffed and ready to assist you during your stay. If there is an issue with your room, key or conference card, please go to the area front desk for assistance. 

I have a question or need directions. Who can I ask for help?

Us! We are here to help. Each of our area front desks are staffed and ready to assist you during your stay. Our staff are ready and able to answer your questions about campus and community landmarks, provide directions and more.

You can also refer to our campus maps page.

How can we connect to the internet?

All overnight accommodations and conference spaces include free public Wi-Fi access. To connect, follow these steps (the process is the same for laptops and mobile devices):

  • Select IllinoisNet_Guest as the network to connect to.
  • Close all previously opened pages on web browser and then open a new browser window.
  • A tab will open to an Illinois Welcome Page log in. At the bottom of the page, click "Register a guest account" from the menu on the left.
  • Provide relevant information (name, phone number, email address).
  • Click "Register".

Do guests need to pay for laundry?

Laundry facilities located in the residence halls are complementary, however detergent is not provided. Contact the area front desk for the location of the laundry room.

How can I get deliveries or packages at a conference or special event?

If a letter or package needs to be mailed, there is a U.S. Post Office on Green Street in Champaign.
If mail needs to be sent to a participant, contact the Office of Conferences & Special Events for the appropriate mailing address.

Do residence halls have quiet hours?

All residence halls have daily quiet hours between 11 p.m. and 7 a.m. We request that guests respect each other by maintaining a quiet and peaceful environment.

What do I need to do to check out?

When it's time to check out,  please turn off the lights and leave any university provided linens in the room, lock the door and return the room key to the area desk. Check your room before you leave to make sure your personal belongings are not left in the closets or drawers.

Where can I park? How can I or my group get a parking pass/permit?

Individual parking permits and parking lot rentals are available for purchase through the Parking Department. These permits can be purchased in person or over the phone at 217-333-3530. Visit the university's Parking Department page for more information and details regarding parking availability.